Terms and Conditions

1. Applicability

The below general conditions of sale set the contractual relations between the company The Market Sàrl (hereafter referred to as HONEY\MUSTARD) and its customers. Any order addressed to www.honeymustard.eu implies the acceptance of these general conditions of sale. The website is the exclusive property of HONEY\MUSTARD, registered office at 11, rue du Marché-aux-Herbes, registered under number B168876, including the VAT number LU25404034, whose contact e-mail address is customerservice@honeymustard.eu   By continuing to consult the Site, the user expresses his complete acceptance of the conditions stated below. HONEY\MUSTARD reserves the right to modify the Terms and Conditions at any time. Thus, HONEY\MUSTARD advises all Users to regularly consult the latest version of the General Terms and Conditions available on the website. If the User does not agree with the General Conditions or any of its subsequent modifications, the User shall not consult and / or use the Site.

 

2. Contract Conclusion

All order placed by a customer on www.honeymustard.eu automatically implies acceptance of these general terms and conditions of sale. An order is only successfully transmitted once the customer has accepted the terms and conditions of sale, by checking the box provided for this purpose. All products on this platform are mentioned with the brand, style name, material and care handling. The pictures of the products are merely indicative; if you have specific questions about a product or fit, please contact us. Photos, images and other illustrations of the products do not enter the contractual field. The responsibility of honeymustard.eu cannot be engaged on this subject. The availability of the products presented online is at most times correct. It is however possible that an item cannot be delivered. In this case of an out-of-stock product, you will be refunded within the next 3 business days. In this case an information email will be sent to you directly. We do endeavor to ensure that this remains a special occasion. Please note that adding a product to your shopping basket does not ensure a final sale as the product can become unavailable between the moment of the addition to the basket and the final customer check-out, and payment procedure. 
On receipt of your order we will immediately send you a confirmation of the order via e-mail and state the details of your order (Order Confirmation). Please note that our order confirmation does not constitute a declaration of acceptance of your contractual offer but serves for information purposes only. A purchase contract between you and HONEY\MUSTARD will become effective only after we have accepted the offer by dispatching the goods ordered. The goods will be made available only after the full amount has been credited to our account. All prices displayed on www.honeymustard.eu include VAT. The customer username and password is used as a valid electronic signature for all orders. If the password has been forgotten, the customer has a function allowing for the installation or change of a new password if necessary. HONEY\MUSTARD cannot be held responsible in the case of loss and/or dishonest use of the electronically signature. In case of a large order, HONEY\MUSTARD reserves the right to contact the customer to verify the accuracy of the order.

 

3. Payment Terms

Payments can be made through credit card or PayPal. The website also accept VISA and Mastercard. The order will only be accepted by the system after validating the credit card. Therefore, the customer is the sole responsible to verify the type of the credit card and its validity. When paying the order, it is the credit card that will be charged.

 

4. Delivery

Delivery is provided to all countries of Europe (see detailed list in “Shipping”) at the customer’s own expense. When ordering, the customer will indicate the exact address of delivery (home, office or others). The goods will be delivered and / or deposited according to the customer’s instructions. HONEY\MUSTARD cannot be held responsible for late delivery or non-delivery of the goods ordered. 

In the case of force majeure, such as war, accident, fire, power failure, impossibility of supply, epidemic, ice storm, earthquake, flood or any other reason beyond the control of HONEY\MUSTARD, HONEY\MUSTARD is discharged from the delivery, without right to compensation for the customer In the case of a name error in the user’s contact information, HONEY\MUSTARD cannot be held responsible for the possible inability to deliver the product. HONEY\MUSTARD cannot be held liable for damages of any kind, whether tangible or intangible, which could result from the misuse of the products marketed. HONEY\MUSTARD cannot be held responsible for the deterioration of the quality of the products after their deposit/delivery with the customer. HONEY\MUSTARD keeps, for an unlimited duration, all electronic information exchanges relating to sales transactions with the customer. This information will serve as proof in the event of a dispute with the client. As a buyer you can click on, save and print the General Terms and Conditions during or immediately after the order process. As a registered user to www.honeymustard.eu you have the possibility to view your order history in your customer account. 

 

5. Disputes and Resolution

In case of dispute, we will try to find a solution together with the customer. Otherwise, the dispute will be brought before the competent courts of Grand Duchy of Luxembourg.

For non-perishable products only, the customer has a right of withdrawal allowing him to return them without giving reasons. This right of withdrawal must be exercised within 14 days from the day of receipt of the goods. The return costs are at the expense and risk of the customer. Only products not damaged and with original packaging (including price tag) will be refunded. The customer has to send a return email to customerservice@honeymustard.eu before returning the goods. Any reproduction of this website, whether it is total or partial, in the Grand-Duchy of Luxembourg or abroad, is strictly prohibited taking into account the legal provisions in force relating to the intellectual and artistic property. Any commercial use of this Site beyond the knowledge and acceptance of HONEY\MUSTARD is deemed illegal and subject to prosecution in the competent courts. 

 

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