EXCHANGES

HONEY\MUSTARD cannot administrate exchanges of items that are purchased online outside of Luxembourg. If you live in Luxembourg and want to purchase a different item, another size or color, please come by our store and we'll make sure to find a replacement for you.If you live outside of Luxembourg and you'd like to purchase a different item, another size or color, please return the purchased item and place a new order online.

RETURNS

If you wish to return an item please follow our return policy. You have 14 days to return your purchase form the day you receive your purchase. 

Return in Store (free of charge)

1) Send an email to: customercare@honeymustard.eu with your order number.

2) Bring the item you wish to return directly to the store, with the invoice and original packaging.

3) All garments must be returned in original condition, with all tags attached in it’s original packaging Shoes must be tried on a carpet surface until you have decided to keep them.

4) Please return the parcel to HONEYMUSTARD Store.5) All approved returns will be refunded within 3 days to the payment method* used for original purchase.

Return via courier:

1) Send an email to: customercare@honeymustard.eu with your order number.
2) Fill out the return form that was included in your package.
3) All garments must be returned in original condition, with all tags attached in its original packaging. Shoes must be tried on a carpet surface until you have decided to keep them.
4) The return is at the customers own expense and risk. We advise you to provide the return shipment with a tracking number so you can always check if your return has reached us.
5) All approved returns will be refunded within 14 days after arrival to the payment method* used for original purchase. We may refuse repayment until we have received the goods back or until you have provided proof that you have returned the goods, whichever is the earlier if the return has been purchased with a voucher, a new voucher will be issued.

*If you made your purchase with a promotional voucher, you will receive a refund for the amount actually paid, which was charged to you after the voucher was applied. The promotion voucher then loses its validity.

Terms & Conditions for returns: All garments must be returned in original condition, with all tags attached in its original packaging. Shoes must be tried on a carpet surface until you have decided to keep them. The right of return only applies to unworn, unwashed and defect-free items from which the labels have not been removed. Any loss of value due to wearing, washing or causing other traces of use as well as removal of the brand label, removal/damage of the original packaging, accessories, etc. will result in the return being rejected, as we cannot offer these items for sale again. In this case, the goods will be returned to the customer without reimbursement of the purchase price. If the package does not arrive to our return address & the customer does not provide us with a valid tracking no. regrettably, we cannot administrate a refund of the goods.

HONEYMUSTARD.EU provides a save checkout via Visa and Mastercard.

During the checkout step "payment", please select option "card". Please enter your card details on our payment site. The order amount will be deposited on your card as a payment reservation until your order has either been sent (then the amount will be booked) or cancelled (then the payment reservation will be cancelled).

Please select “PayPal” as your payment method and you will be transferred to the PayPal site automatically. If you have an existing PayPal account, you can log in using your user data to confirm the payment. If you do not have a PayPal account, you can register one and proceed with the payment. Refunds from returns will be booked onto the registered PayPal account.

Simply go to check out and enter your Gift Card code/promotion code in the designated field. If the order amount exceeds the balance on your Gift Card or the amount from the promotion, please select the payment method with which you wish to cover the remaining amount.